On recent cPanel versions, rebuilding the Apache conf returns the following non-fatal error: root@savannah [~]# /scripts/rebuildhttpdconf info [rebuildhttpdconf] Missing owner for domain savannah.tcaserversolutions.com, force lookup to root Built /usr/local/apache/conf/httpd.conf OK The error does not adversely effect the way the httpd.conf file is built, but the presence of the unnecessary info message can be annoying. …
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When trying to change a user’s shell via WHM, you may occasionally see the following error: Shell could not be modified As shown below: Attempting to change the shell via command line fails as well: # chsh -s /bin/bash myuser Changing shell for myuser. setpwnam: File exists Shell *NOT* changed. Try again later. This means there is a…
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Since the release of cPanel 11.32, the cPanel update process has extended OS checks to ensure that you are only updating cPanel on a compatible system. Specifically, you can no longer upgrade past version 11.32 on CentOS 4, or 11.30 on Redhat 9. Trying to do so will verbosely inform you that the upgrade is…
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If you receive an “Internal Death” (generic cPanel speak for “something broke”) when accessing WHM and/or cPanel, the first thing you should do is check the cPanel error logs at /usr/local/cpanel/logs/error_log. You may see something like this: die [Internal Death while parsing [stdin] xxxxx] Read of CDB_File failed: Protocol error at /usr/local/cpanel/Cpanel/CPAN/Locale/Maketext.pm line 217. Cpanel::CPAN::Locale::Maketext::maketext()…
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In rare situations, the DNS zones located in /var/named might disappear. We’ve heard of this happening after certain bind package updates, or simply due to administrator error. In either case, it may be possible to restore or at least recreate the missing zones. Even if the server in question does not act as a nameserver,…
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Update: This feature is automatically enabled as of cPanel 11.36.1.4 If you have RBL’s enabled globally on your server, there may be times when you want to keep certain domains from having their mail scanned against an RBL. While cPanel supports excluding sender IP addresses from these checks, some manual Exim modifications are needed to…
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I’ve seen several cases in the last few months where database users seemingly “disappear” or privileges appear to become invalid when restoring MySQL data or an entire server from raw backups. This may commonly be attributed to a MySQL version mismatch, for example, when a server is running MySQL 5.0 and then is suddenly running…
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When running a cPanel update, you may get the following error: /scripts/upcp /scripts/upcp syntax OK Running Futex Check/Fix……Done Undefined subroutine &Cpanel::Update::automatic_updates_enabled called at /scripts/upcp line 273. To fix this, run the following command: wget -O /root/updatenow.static http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/updatenow.static && perl /root/updatenow.static –manual Then you can proceed running a cPanel update: /scripts/upcp –force…
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If you go into WHM > List Accounts and all your accounts are showing an unlimited quota and 0 disk space usage, you probably have a quota problem. First thing, try running /scripts/fixquotas This’ll take a while depending on your current disk usage, but will usually fix the problem. If it doesn’t, make sure that…
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After upgrading to cPanel 11.28, a number of our users indicated that databases were missing from their cPanels, despite the actual databases existing on the server. There are a number of things that can cause this, including corrupted Perl modules and MySQL not running, but the major cause that I’ve seen is from the new…
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