When trying to upgrade from CentOS to AlmaLinux, cPanel 110 and earlier might experience the following error: Edit /etc/cpanel/ea4/profiles/pkg-manifest.json and remove the extra comma at the end of any list, for example: Then re-run Elevate and it should proceed.…
Read moreWhen using cPanel/Sectigo as the SSL provider for AutoSSL, you may occasionally see this error in the autossl log: The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later. This error seems to be caused be incorrect permissions in /var/cpanel/ssl/domain_tls/. You can fix this with the following command:…
Read moreHaving SSL problems? One of the most common issues our team handles is related to websites not properly displaying over HTTPS, whether it be the website either not loading entirely, or just not showing the green padlock: If you’re sure that the SSL certificate is installed properly, but your site isn’t showing as secure, there…
Read moreIf you’re on a cPanel server, you’ve probably noticed a sizable folder called ‘virtfs’ sitting in /home, which would appear at first to be using a ton of space. Your first inclination might be to delete it, but don’t! Most likely, the files in that folder are actually just hard links or bind mounts and…
Read moreThe cPanel update fails due to a problem installing RPMs, but is not specific about what the problem is: [20160203.180007] Testing if the newly downloaded RPMS can be installed without conflict [20160203.180007] Testing RPM transaction [20160203.180012] [20160203.180012] ***** FATAL: Test install failed: [20160203.180012] The Administrator will be notified to review this output when this script…
Read moreWhen attempting to create a user or restore a backup you may see this error: This system already has a database owner named___ To fix this, edit the following files on the system and remove entries for the user in question: /var/cpanel/databases/users.db /etc/dbowners…
Read moreIf your server is using a NAT setup and for some reason isn’t properly showing the correct public IP that should be mapped to the private IP on your server, you can easily fix this by creating a script to tell cPanel what the public IP should be. For example, you can simple put the…
Read moreIf you’re a hosting provider with cPanel servers that were set up prior to version 11.46, you may be hearing from customers using Outlook ever since MS15-055 was released by Microsoft on May 12. This most recent Outlook upgrade prevents the software from connecting to a POP or IMAP server that uses DH keys that are…
Read moreThe latest security buzz this month is about the SSLv3 POODLE vulnerability, and how SSL version 3.0 is now officially designated as insecure, joining its predecessors versions 1.0 (unreleased) and 2.0. This effectively concludes the life cycle of the SSL protocol in favor of TLS. This post will give you a brief overview of what POODLE…
Read moreWe started getting some reports from users on CentOS 5 trying to run EasyApache and being unable to due to the following error: Undefined subroutine &Scalar::Util::readonly called at /usr/lib/perl5/site_perl/5.8.8/IO/Uncompress/Base.pm line 1104. We found that this is due to an outdated Scalar::Util module that was unable to be loaded properly by system Perl. To fix this, you…
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