Fixing AutoSSL “provider cannot currently accept incoming requests”

When using cPanel/Sectigo as the SSL provider for AutoSSL, you may occasionally see this error in the autossl log: The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later. This error seems to be caused be incorrect permissions in /var/cpanel/ssl/domain_tls/. You can fix this with the following command:…

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Troubleshooting Website SSL Issues – No Padlock

Having SSL problems? One of the most common issues our team handles is related to websites not properly displaying over HTTPS, whether it be the website either not loading entirely, or just not showing the green padlock: If you’re sure that the SSL certificate is installed properly, but your site isn’t showing as secure, there…

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Safely Removing virtfs on a cPanel Server

If you’re on a cPanel server, you’ve probably noticed a sizable folder called ‘virtfs’ sitting in /home, which would appear at first to be using a ton of space. Your first inclination might be to delete it, but don’t! Most likely, the files in that folder are actually just hard links or bind mounts and…

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cPanel Update Fails Due to RPM Conflict

The cPanel update fails due to a problem installing RPMs, but is not specific about what the problem is: [20160203.180007] Testing if the newly downloaded RPMS can be installed without conflict [20160203.180007] Testing RPM transaction [20160203.180012] [20160203.180012] ***** FATAL: Test install failed: [20160203.180012] The Administrator will be notified to review this output when this script…

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Resolving MS15-055 on cPanel Servers

If you’re a hosting provider with cPanel servers that were set up prior to version 11.46, you may be hearing from customers using Outlook ever since MS15-055 was released by Microsoft on May 12.  This most recent Outlook upgrade prevents the software from connecting to a POP or IMAP server that uses DH keys that are…

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de-POODLE-ing: How to Disable Support for SSLv3 on a cPanel Server

The latest security buzz this month is about the SSLv3 POODLE vulnerability, and how SSL version 3.0 is now officially designated as insecure, joining its predecessors versions 1.0 (unreleased) and 2.0.  This effectively concludes the life cycle of the SSL protocol in favor of TLS.  This post will give you a brief overview of what POODLE…

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Correcting Perl Scalar::List::Util Errors on CentOS 5

We started getting some reports from users on CentOS 5 trying to run EasyApache and being unable to due to the following error: Undefined subroutine &Scalar::Util::readonly called at /usr/lib/perl5/site_perl/5.8.8/IO/Uncompress/Base.pm line 1104. We found that this is due to an outdated Scalar::Util module that was unable to be loaded properly by system Perl.  To fix this, you…

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